Shipping Policy

Shipping Policy

Last updated: Jun 7 2023

Thank you for choosing ZappyCards! This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our website. By making a purchase and using our services, you agree to comply with the terms outlined in this policy.

  1. Order Processing and Shipment: 1.1. All orders are processed within 4 days after payment verification. Orders are not processed or shipped on weekends or holidays. Please allow additional time for order processing during peak seasons or promotional periods. 1.2. Once your order has been processed and shipped, we will provide you with a tracking number via email or any other method of communication provided during checkout. 1.3. We strive to ensure that the products you order are in stock. In the event that an item is out of stock or unavailable for immediate shipment, we will notify you promptly and provide an estimated restocking date or offer a suitable alternative. 1.4. We are not responsible for any delays or damages caused by the shipping carrier or any other circumstances beyond our control.

  2. Shipping Methods and Delivery Time: 2.1. We offer various shipping methods, which may include standard shipping, express shipping, or other options as specified during the checkout process. 2.2. The estimated delivery time for each shipping method is provided during the checkout process and is based on the destination and the selected shipping option. 2.3. Please note that delivery times are approximate and may vary depending on factors such as the shipping destination, customs clearance, weather conditions, and other unforeseen circumstances. 2.4. Any delivery date or time provided is an estimate and not guaranteed. We are not liable for any delays or damages resulting from late deliveries.

  3. Shipping Rates and Fees: 3.1. Shipping rates and fees are calculated based on the weight, size, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed during the checkout process. 3.2. Any additional fees, such as customs duties, taxes, or import charges, imposed by the destination country are the responsibility of the customer and may be collected at the time of delivery.

  4. Shipping Restrictions: 4.1. We currently offer shipping to CA/US and may expand our shipping destinations in the future. If your country or region is not listed during the checkout process, we regret that we cannot fulfill orders to that location at this time. 4.2. Certain products may be subject to shipping restrictions or regulations based on the nature of the item or destination. We comply with all applicable laws and regulations regarding shipping restrictions and reserve the right to cancel or refuse orders that violate these restrictions.

  5. Order Tracking: 5.1. Once your order has been shipped, you will receive a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status and location of your shipment. 5.2. If you have any issues or questions regarding the tracking of your order, please contact our customer support team for assistance.

  6. Lost or Damaged Packages: 6.1. In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will initiate an investigation with the shipping carrier and work towards a resolution. 6.2. It is important to inspect your package upon delivery. If you notice any visible damage to the package, please make a note of it with the delivery personnel and notify us immediately.

  7. Returns and Exchanges: 7.1. For information regarding returns, exchanges, and our refund policy

Frequently asked questions

ZappyCard troubleshooting

Zappycard comes with this website pre-loaded on it or your website if you elected that option. To see Zappycard in action simply tap your NFC-enabled smartphone on it, the NFC chip works within 2 inches of the smartphone and is located at different spots on different phones so move your phone until you get a read. iPhones scan from the top center of the phone while Androids scan from the center backside. Both phones work best on the lock screen while the screen is awake. 

If you are not getting a read:

1: Make sure your phone is not in airplane mode.

2: Your NFC chip automatically turns on when you wake your phone using the side button, it will not scan when the screen is off. Your phone does not have to be unlocked to scan but the screen does have to be on.

  • Apple iPhone's NFC chip is permanently turned on as long as the screen is active.
  • For some Android phones, you may have to go into "settings" and turn on "NFC."

3: Look at "Compatible phones" above to see if your phone is compatible. Only since 2018 have phones been able to read NFC without a designated app. All new phones going forward are expected to have this technology installed. 

iPhone Tips

iPhone Tips - Where to scan

On an iPhone, the NFC reader is located in the very top center of the phone, right behind the front-facing camera. The tag will scan from the frontside or backside of the phone.

NFC is always on, starting with the iPhone XR and newer (2018)

The phone must be unlocked to scan, sometimes the always-on display of newer iPhones is deceiving, make sure the user unlocks phone otherwise, it will not scan.

Android Tips

Android Tips - Where to Scan

Most Androids scan from the center-backside of the phone.

NFC can be toggled on/off in settings so be sure your NFC is turned on. This will be in settings next to Bluetooth and wifi. 

NFC defaults to on. The phone must be unlocked to scan.

Can I change the link on my Zappycard? 

Yes, there is a possibility to change the link.

If you have issues please contact support for help

What is the validity period of ZappyCard?

Zappycard never expires or has a review limit!

Can Zappycards be customized with my business logo?

We do not offer any customization

How long does it take to set up Zappycards in my store?

Zappycards only take 5 minutes to setup! Once setup no work is needed after!

Can I use Zappycards to collect reviews for multiple locations of my business?

Yes! You have to individually link each card to separate locations

For More Support Visit Our Help Center