At ZappyCards, we prioritize the satisfaction and success of our valued business partners. We understand that, on rare occasions, situations may arise involving our products. Rest assured, we are fully committed to promptly addressing any concerns and delivering a seamless experience for you.
At ZappyCards, we are confident in the effectiveness of our product, and we back it with a 90-day performance guarantee. If your average monthly Google reviews have not doubled within the first 90 days of using ZappyCards, you will be eligible for a full refund of your purchase. To claim this refund, you must return the product in the same condition as when you received it, along with a receipt or proof of purchase.
Upon approval of the return, we will issue a return authorization along with detailed instructions and the return address. Please be aware that return shipping costs will not be covered by ZappyCards; you will need to organize and cover these expenses. We recommend a trackable shipping service for the safe return of the item.
Additionally, we kindly ask that you provide us with the tracking number or a shipping receipt once you have sent the item back. This allows us to monitor the return until it reaches our warehouse. Upon receipt of the item at our facility, we will promptly process your refund or exchange.
Note: Return shipping costs are non-refundable
You have two options for exchanges:
Please inspect your order upon receipt and notify us within 24-48 hours if it is defective, damaged, or if any items are incorrect or missing. This prompt communication allows us to swiftly investigate and resolve the situation to ensure your satisfaction.
In specific cases where ZappyCards appear to be malfunctioning, it's crucial for us to promptly identify the issue and troubleshoot accordingly. We may request additional information or evidence, such as photos, videos, or detailed descriptions, to accurately assess the problem. This collaborative effort ensures the smooth processing of your replacement and helps us enhance both our products and services. Your cooperation in providing this information is greatly valued.
At ZappyCards, we stand behind the quality and reliability of our products. Every purchase is covered by a 3-month warranty from the date of delivery. This warranty guarantees that you receive a fully operational product and safeguards against any manufacturing defects. If a product becomes defective or has any issues within this warranty period but after the 30-day return window, we will provide a replacement only, not a refund.
To initiate a return request, please use this CONTACT US FORM and select 'Return Request'. Please provide us with your order number and the following information based on your specific concern:
For wrong product or damaged items:
For defective items:
Others:
By making a purchase, you agree to follow this procedure for any delivery issues. It is the customer's responsibility to ensure the delivery address provided at checkout is complete and accurate.
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. To cancel an order, please contact us immediately at support@zappycards.com.
Non-Cancellation: Once an item is shipped, it cannot be cancelled or refunded.
Delayed Delivery: If your order has not arrived after 10 business days from the shipping date, contact us at support@zappycards.com. We will investigate the delay and work with the shipping carrier to resolve the issue promptly.
Reporting Non-Delivery: If you suspect a failed delivery (e.g., wrong shipping address, return-to-sender, etc.), you must notify us within 48 hours of the expected delivery date. Contact us with details of the issue and your order number at support@zappycards.com. If you fail to contact us within 48 hours, you bear full responsibility for the non-delivery, and our services are marked as fulfilled.
Resolution Process: We will investigate the issue and may reship the item if necessary, or provide specific instructions for reclaiming your package, depending on the situation's specifics.
Verification of Delivery Claims: Should you report an item not received, yet the carrier has marked it as "Delivered," please check your premises, with neighbors, or any other possible locations where the package could be. You are also responsible for contacting the courier to get more information about the delivery.
Limitation of Liability: ZappyCards is not responsible for any loss or theft of packages after they have been marked "Delivered" by the carrier. The responsibility for securing the delivered item rests solely with the recipient.
Our commitment to your satisfaction extends well beyond the point of purchase. Should you have any questions, feedback, or concerns regarding our products or services, we urge you to reach out to our customer support team at support@zappycards.com. We are here to listen, assist, and ensure that your interaction with ZappyCards is truly exceptional.
We genuinely value the trust you place in ZappyCards as your NFC technology provider. Our return policy underscores our unwavering dedication to your success and our resolute commitment to delivering dependable, high-quality products. If you encounter any issues, rest assured that we are here to assist you in ensuring the continued prosperity of your business.
Zappycard comes with this website pre-loaded on it or your website if you elected that option. To see Zappycard in action simply tap your NFC-enabled smartphone on it, the NFC chip works within 2 inches of the smartphone and is located at different spots on different phones so move your phone until you get a read. iPhones scan from the top center of the phone while Androids scan from the center backside. Both phones work best on the lock screen while the screen is awake.
If you are not getting a read:
1: Make sure your phone is not in airplane mode.
2: Your NFC chip automatically turns on when you wake your phone using the side button, it will not scan when the screen is off. Your phone does not have to be unlocked to scan but the screen does have to be on.
3: Look at "Compatible phones" above to see if your phone is compatible. Only since 2018 have phones been able to read NFC without a designated app. All new phones going forward are expected to have this technology installed.
iPhone Tips - Where to scan
On an iPhone, the NFC reader is located in the very top center of the phone, right behind the front-facing camera. The tag will scan from the frontside or backside of the phone.
NFC is always on, starting with the iPhone XR and newer (2018)
The phone must be unlocked to scan, sometimes the always-on display of newer iPhones is deceiving, make sure the user unlocks phone otherwise, it will not scan.
Android Tips - Where to Scan
Most Androids scan from the center-backside of the phone.
NFC can be toggled on/off in settings so be sure your NFC is turned on. This will be in settings next to Bluetooth and wifi.
NFC defaults to on. The phone must be unlocked to scan.
Yes, there is a possibility to change the link.
If you have issues please contact support for help
Zappycard never expires or has a review limit!
We do not offer any customization
Zappycards only take 5 minutes to setup! Once setup no work is needed after!
Yes! You have to individually link each card to separate locations
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