Refunds Policy

At ZappyCards, we place the utmost importance on the satisfaction and success of our valued business partners. We understand that, on rare occasions, situations may arise involving our products. Rest assured, we are fully committed to promptly addressing any concerns and delivering a seamless experience for you.

Returns 

We offer a 30-day return policy, which means you have 30 days from receiving your order to request a refund. To be eligible for a return, your item must be in the same condition as when you received it. You will also need to supply a receipt or confirmation of the purchase.

Upon approval of the return, we will issue a return authorization along with detailed instructions and the return address. Please be aware that return shipping costs will not be covered by ZappyCards; you will need to organize and cover these expenses. We recommend a trackable shipping service for the safe return of the item.

Additionally, we kindly request that you provide us with a tracking number or receipt upon shipment. This enables us to monitor the return until it reaches our warehouse. Once the item is received at our facility, we will promptly proceed with processing your refund or exchange.

**Note: Return shipping costs are non-refundable**

Exchanges: 

• You can either return the product, place a new order for the item you want, and then we'll refund you once the returned item is received.
• Or, you can wait for the return to be delivered, and we'll process a new order and apply the credit.

• Damages and issues: Please inspect your order upon receipt and notify us within 24-48 hours if it is defective, damaged, or if you received the incorrect item. This prompt communication allows us to swiftly investigate and resolve the situation to ensure your satisfaction.

• Verification of Product Issues: In specific cases where ZappyCards appear to be malfunctioning, it's crucial for us to promptly identify the issue and troubleshoot accordingly. We may request additional information or evidence, such as photos, videos, or detailed descriptions, to accurately assess the problem. This collaborative effort ensures the smooth processing of your replacement and helps us enhance both our products and services. Your cooperation in providing this information is greatly valued.

• Product Warranty: At ZappyCards, we stand behind the quality and reliability of our products. Every purchase is covered by a 3-month warranty from the date of delivery. This warranty guarantees that you receive a fully operational product and safeguards against any manufacturing defects.

To initiate a return request, please use this CONTACT US FORM and select 'Return Request'. Please provide us with your order number and the following information based on your specific concern.

For wrong product or damaged items:

• Photo of the damaged or incorrect product
• Photo of the shipping label

For defective items:

• A short video showing that the card is defective
• A video demonstrating how the card is being set up from start to finish

Others

• Provide a detailed description of the issue or return reason
• Provide additional documentation such as screenshots, photos/videos

Shipping & Delivery

By making a purchase, you agree to follow this procedure for any delivery issues. It is the customers responsibility for ensuring the delivery address provided at checkout is complete and accurate.

• Pre-Shipment Cancellation: Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. To cancel an order, please contact us immediately at support@zappycards.com.

Items in Transit

• Non-Cancellation: Once an item is shipped, it cannot be cancelled or refunded.

• Delayed Delivery: If your order has not arrived after 10 business days from the shipping date, contact us at support@zappycards.com. We will investigate the delay and work with the shipping carrier to resolve the issue promptly.

 Items Not Delivered / Non-Delivery Issues

• Reporting Non-Delivery: If you suspect a failed delivery (e.g., wrong shipping address, return-to-sender, etc), you must notify us within 48 hours of the expected delivery date. Contact us with details of the issue and your order number at support@zappycards.com. If you fail to contact within 48 hours, you bear full responsibility for the non-delivery and our services are marked as fulfilled.

• Resolution Process: We will investigate the issue and may reship the item if necessary, or provide specific instructions for reclaiming your package, depending on the situation's specifics.

 Items Marked as Delivered

• Verification of Delivery Claims: Should you report an item not received, yet the carrier has marked it as "Delivered," please check your premises, with neighbors, or any other possible locations where the package could be. You are also responsible contacting the courier to get more information about the delivery.

• Limitation of Liability: ZappyCards is not responsible for any loss or theft of packages after they have been marked "Delivered" by the carrier. The responsibility for securing the delivered item rests solely with the recipient.

Our commitment to your satisfaction extends well beyond the point of purchase. Should you have any questions, feedback, or concerns regarding our products or services, we urge you to reach out to our customer support team at support@zappycards.com. We are here to listen, assist, and ensure that your interaction with ZappyCards is truly exceptional.

We genuinely value the trust you place in ZappyCards as your NFC technology provider. Our return policy underscores our unwavering dedication to your success and our resolute commitment to delivering dependable, high-quality products. If you encounter any issues, rest assured that we are here to assist you in ensuring the continued prosperity of your business.