Refunds Policy

Returns & Exchanges

At ZappyCards, we prioritize the satisfaction and success of our valued business partners. We understand that, on rare occasions, situations may arise involving our products. Rest assured, we are fully committed to promptly addressing any concerns and delivering a seamless experience for you.

Return

We do not accept returns. Refunds are only available under our 90-Day Money-Back Guarantee as detailed below. 

90-Day Money-Back Guarantee

At ZappyCards, we are confident in the effectiveness of our product, and we back it with a 90-day performance guarantee. If your average monthly Google reviews have not doubled after 90 days of using ZappyCards, you will be eligible for a full refund of your purchase once you return it.

How to Claim the Guarantee:

  1. Consistent Use: Use your ZappyCards consistently for at least 90 days from the date of delivery. This period is crucial to accurately assess the impact on your average monthly Google reviews.
  2. Track Your Reviews: Keep a record of your average monthly Google reviews before and during the use of ZappyCards. Documentation of this data is critical for your refund claim.
  3. Evaluate the Results: If your reviews have not doubled after the 90-day period, compile evidence such as screenshots, analytics data, and other relevant documentation demonstrating the results. Claims without sufficient evidence will not be processed.
  4. Initiate Your Claim: Submit your claim by emailing support@zappycards.com with your purchase details and the documented evidence along with a brief description of your experience.
  5. Review and Refund Process: Our support team will review your claim for validity. If approved, we will provide you with return authorization and instructions. The product must be returned in its original condition. Following receipt and inspection of the returned item, your refund will be processed, and you will receive the full purchase amount within 14 business days. Please note that return shipping costs are the responsibility of the customer.


    To submit a claim request, please send an email at support@zappycards.com.

    Note: Return shipping costs are non-refundable

    Exchanges

    You have two options for exchanges:

    1. Return the product, place a new order for the item you want, and we’ll refund you once the returned item is received.
    2. Wait for the return to be delivered, and we’ll process a new order and apply the credit.

    Damages and Product Issues

    Reporting Damages and Issues

    Please inspect your order upon receipt and notify us within 24-48 hours if it is defective, damaged, or if any items are incorrect or missing. This prompt communication allows us to swiftly investigate and resolve the situation to ensure your satisfaction.

    Defective / Product Issues

    In specific cases where ZappyCards appear to be malfunctioning, it's crucial for us to promptly identify the issue and troubleshoot accordingly. We may request additional information or evidence, such as photos, videos, or detailed descriptions, to accurately assess the problem. This collaborative effort ensures the smooth processing of your replacement and helps us enhance both our products and services. Your cooperation in providing this information is greatly valued.

    Once confirmed defective, we'll process a replacement.

    Product Warranty

    At ZappyCards, we stand behind the quality and reliability of our products. Every purchase is covered by a 3-month warranty from the date of delivery. This warranty guarantees that you receive a fully operational product and safeguards against any manufacturing defects. If a product becomes defective or has any issues within this warranty period but after the 30-day return window, we will provide a replacement only, not a refund.

    To initiate a return request, please use this CONTACT US FORM and select 'Return Request'. Please provide us with your order number and the following information based on your specific concern:

    For wrong product or damaged items:

    • Photo of the damaged or incorrect product
    • Photo of the shipping label

    For defective items:

    • A short video showing that the card is defective
    • A video demonstrating how the card is being set up from start to finish

    Others:

    • Provide a detailed description of the issue or return reason
    • Provide additional documentation such as screenshots, photos/videos

    Shipping & Delivery

    By making a purchase, you agree to follow this procedure for any delivery issues. It is the customer's responsibility to ensure the delivery address provided at checkout is complete and accurate.

    Pre-Shipment Cancellation

    Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. To cancel an order, please contact us immediately at support@zappycards.com.

    Items in Transit

    Non-Cancellation: Once an item is shipped, it cannot be cancelled or refunded.

    Delayed Delivery: If your order has not arrived after 10 business days from the shipping date, contact us at support@zappycards.com. We will investigate the delay and work with the shipping carrier to resolve the issue promptly.

    Items Not Delivered / Non-Delivery Issues

    Reporting Non-Delivery: If you suspect a failed delivery (e.g., wrong shipping address, return-to-sender, etc.), you must notify us within 48 hours of the expected delivery date. Contact us with details of the issue and your order number at support@zappycards.com. If you fail to contact us within 48 hours, you bear full responsibility for the non-delivery, and our services are marked as fulfilled.

    Resolution Process: We will investigate the issue and may reship the item if necessary, or provide specific instructions for reclaiming your package, depending on the situation's specifics.

    Item Marked as "Delivered" But Not Received:
    If you report an item as not received, yet the tracking information indicates that the carrier has marked it as "Delivered," please take the following steps:

    1. Check Your Premises: Search your property thoroughly. Consider areas where a delivery driver might leave packages.
    2. Inquire with Neighbors: Sometimes, packages are accidentally delivered to a neighbor’s address. Please check with your neighbors to see if your package was mistakenly left with them.
    3. Contact the Courier: You are responsible for reaching out to the courier directly to inquire further about your package’s delivery details. This may include asking for any available GPS tracking data or delivery confirmation specifics.
    4. File a Claim: If necessary, file a claim with the courier to investigate the missing package further.
    5. Provide Proof of Claim: Once you have filed a claim with the courier, please share the claim confirmation with us. We are here to assist you further upon receiving this documentation.

      Limitation of Liability: ZappyCards is not responsible for any loss or theft of packages after they have been marked "Delivered" by the carrier. The responsibility for securing the delivered item rests solely with the recipient. 

      Our Commitment to You

      Our commitment to your satisfaction extends well beyond the point of purchase. Should you have any questions, feedback, or concerns regarding our products or services, we urge you to reach out to our customer support team at support@zappycards.com. We are here to listen, assist, and ensure that your interaction with ZappyCards is truly exceptional.

      We genuinely value the trust you place in ZappyCards as your NFC technology provider. Our return policy underscores our unwavering dedication to your success and our resolute commitment to delivering dependable, high-quality products. If you encounter any issues, rest assured that we are here to assist you in ensuring the continued prosperity of your business.